In May, we received an email from the US customer James: "The previous supplier has closed, and the deposit paid has also been lost. Is there a guarantee for your factory delivery? Can you produce 100,000 cleaning brushes small in 20 days? It’s very urgent, if my client can't receive the goods at the end of May, I will face a large compensation and he will cancel the follow-up order."

Our colleague, Yanthy responded to James within one minute after receiving the email and learned about his requirement of material, specifications of the cleaning brushes small; We immediately held a meeting with sales, production and procurement department to discuss the solution for James. After 60 minutes, Yanthy replied to James: in order to help him solve his urgent needs, we will give priority to the production of his orders, and establish three more production lines to ensure delivery to his customers on time within 20 days. We also told James that we are a manufacturer with 10-year experience of cleaning brushes small production and a very good reputation from customers. His orders will be delivered on time. James was very happy and paid the full amount.

After 16 days, we told James that the goods were finished. He was very surprised and praised our efficiency. After 2 months, we received another order from James of 200,000 pcs cleaning brushes small.