Monica of Canada told us on our website that she recently purchased a batch of single-row brush in the escalator from Philippines,” I thought it was all right. I didn’t expect to see that the filament on the brush was too soft and did not meet the company's internal safety brush installation standards.” In response to this problem, her suppliers claimed that the filament diameter provided by their company was not suitable, they were not responsible. Monica was very annoyed, only to pick another professional brush company to re-stock.

The problem that Monica encountered was obviously caused by the wrong choice of the filament diameter. As soon as the team received the information from Monica, they responded immediately and confidently said to the other side: "Please give it to us. If there are any quality problems, you can complain to us through the website." According to the customer in the case of the reflection, our staff immediately recommended several samples of the brush in the escalator with a slightly larger diameter for reference. After comparison, Monica selected the brush sample that best meets the requirements of the filament diameter, and placed a small batch of brush for test.

On the day when the first batch of goods arrived, Monica sent a thank-you letter saying, “I can meet such a professional team like you, these days’ efforts are not in vain. And I finally bought the single-row brush in the escalator. I will just ask for your goods later!"