Mr. Zhang, an elevator maintenance company from Shanghai, found us on the Internet and said that they have recently received complaints from customers. It was caused by filament loss on the skirt brush escalator installed in various shopping malls, and more than one customer has such a situation.

Judging from the feedback from Mr. Zhang, the tension force of the skirt brush escalator they purchased did not meet the standard. The tension force of the brush determines the service life, the tension force of the brush is larger where the passenger flow is large. In order to further confirm the reason, the customer sent the brush template they are using now, and after receiving the test, the tension force is less than 2kg. AOQUN's brush tension standard is to reach 6kg as a good product. After communicated with the customer, our company provided the product within 7 working days, so that Mr. Zhang timely replaced the existing skirt brush escalator.

After the customer received our goods, they also carried out a comparison of the tension, and confirmed the tension of the skirt brush escalator supplied by our company. The selection of our skirt brush escalator also greatly increased their confidence and said that they will choose us for long-term cooperation and achieve a win-win situation.