In October, we received an e-mail from Ada, UK. She said that the infant bottle cleaning brushes ordered from other countries were not good, the bottom of the bottles could not be cleaned at all, and the bottle body was not cleaned properly. A lot of complaints from end customers, resulted in a decrease in orders. Ada asked if we could produce a infant bottle cleaning brush that meets their requirements.

Splendar, our gold-medal customer service, communicated with Ada in a minute after receiving Ada's e-mail and learned that the previous suppliers had shortened the total length and filament length of infant bottle cleaning brushes in order to save costs, resulting in unclean cleaning. Our technical engineers have increased the length of the infant bottle cleaning brush by 60 mm to ensure that it can be cleaned to the bottom, and the length of the filament has increased from 30 mm to 80 mm to ensure that the surroundings inside bottles can be cleaned well. Ada was very supportive of our proposal and paid the sample fee. We sent him the samples three days later.

Five days later, Ada received the samples and was particularly satisfied with sample inspection and praised us for professionalism. She said: "Although your price is relatively expensive, but the infant bottle cleaning brush design and clean performance are excellent."  Finally, Ada sent us a purchase orders for 50,000 infant bottle cleaning brushes.