At the escalator exhibition, a Philippine customer DGM found us and complained that my brush was bent and deformed two months after the installation on the escalator. I received a complaint from my customer, and I had to purchase and replace it separately, which increased my purchase cost. Can you provide an brush in escalator that is not deformed?”
After hearing this complaint, Roger immediately replied: "Our company is a company with more than ten years of experience in the production of brush in escalator. It has cooperated with KONE and Otis to help the brush in escalator project. After testing, the same product is used on the screen door in the train, after 1 million high-speed friction tests, it will not be deformed. Please tell us the specific requirements, we will provide you with a solution right away.” DGM decided to try brush for 10 elevators after confirming the solution we provided.
About 6 months later, we received a thank you call from DGM: your brush in escalator has not been deformed after half a year of use. I hope that you can become my long-term supplier.
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