020-84858360
020-84858360
After receiving an inquiry from JEREMY of Jordan, he asked if we were the manufacturer or trading company of the brush on escalator, because JEREMY’s company is a large escalator manufacturer in Jordan. They did not want to buy brush on escalator through a third party, but hoped to purchase directly from the manufacturer so as to make quality guaranteed and it can reduced the cost and time to communicate with the third party. Our customer service Ferad received Jeremy’s inquiry, he immediately replied him, introducing our developing history, reputable partners etc. Our company is the professional brush manufacturer, with more than 10 years of production experience, as one of the leading brands in the industry. We are also the Hitachi's sole designated brush on escalator manufacturer, and working for a number of well-known escalator brands domestically and overseas, such as OTIS, Kone, Schindler. Then we showed Jeremy many different enterprise certificates. After reading them, he placed us an order of brush on escalators for 1 escalator. At present, JEREMY has placed 30 sets of brush on escalator and the quality of our company is given high recognition by him. He said: "AOQUN’s quality, production period, service are very good. Subsequently, your company will be included in the list of our long-term supplying factories. I hope you can always support us.”
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“I am the largest elevator parts dealer in Brazil. My customers need an brush at escalator at escalator that matches his escalator. Can you customize the production of brush at escalator? We don’t have any experience in this area, please make sure that the brush at escalators match our customer's escalator." Recently we received an email inquiry from Diego customers in Brazil. After receiving the inquiry for 1 minute, our customer service immediately replied: "hello! Diego, our company is a manufacturer of brush at escalator with more than 10 years’ experience. As long as you provide the height and angle of the escalator, we can customize the matching brush at escalator for you. At the same time, we will customize the brush at escalator according to the curved position of the escalator.” After recommending the D08 model (the brush at escalator base use 6063 aluminum alloy, it is sturdy and durable, the brush at escalator is neat and close and flexible and the tensile strength is strong). Diego immediately asked we sent samples. After one week, he placed 10 brush at escalator order. About two months later, Diego sent an email with a screenshot of his customer's praise and the new orders. Thanks for that we recommended the D08 brush at escalator at escalator to him, not only perfectly matches the escalator, but also beautiful after installation, ensuring the safety of the escalator and improving the brand image of his client. Diego said that the follow-up use of the brush at escalator at escalator must continue to find us!
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Miss Qian from Shandong called: "I just saw the brush at escalator on your official website. It is the product I have been looking for a long time. Could you please provide the quality assurance certificate?" After knew about from Miss Qian, she lost a lot because of the quality problem, and the previous supplier of Miss Qian wasn’t responsibility, so Miss Qian hopes to change the supplier. AOQUN customer service Stacy replied positively: “the brush at escalator warranty of AOQUN is two years. If there is any quality problem with the brush at escalator within two years, you can replace it for free. Maintenance is free for more than two years. If you encounter any problems with the brush at escalator operation, please feel free to call our company and we will be explained to you professionally”. Stacy introduced the material properties of our products to Miss Qian in detail. And Stacy provided the quality inspection contract half an hour after hanging up the phone. After receiving the AOQUN’s quality contract, Miss Qian placed an order for three sets of brush at escalators to AOQUN immediately. After the delivery as scheduled, Miss Qian was very satisfied with AOQUN’s quality, then said, “your quality is very good. No wonder you dare to carry out quality assurance like this. All our subsequent orders will be ordered to your company, and we will sign a strategic cooperation contract with you”.
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Johnson is a purchasing manager from a large Australian company, called us and asked us directly, "can you provide brush in elevator? And it must be without losing filament, I found brush supplier many times previously, our brush in elevator began to shed filament 6 months, I have changed five brush supplier, but there is still no improve in this problem, I received customers' complaint continuously, the customer will forward order, I hope you can provide brush with losing filament, after installation at least 2 years, there won't be losing filament." After listening to Johnson's request, we said to him: "AOQUN is an expert in the brush industry of brush in elevator. We have established long-term cooperation with Schindler, Hitachi and Otis, and they have been using the brush in elevator for more than 3 years without losing filament. Our brush in elevator are inspected by a tension test of 7KG. Johnson was very happy to hear that. After 12 minutes of talking on the phone, we began to talk about proofing. Within 15 minutes, after confirming the specifications and materials, we hung up the phone and began to arrange samples. Johnson has been testing sample for 3 days after receiving the sample. However, the brush in elevator is pulled with all strength but no filament losing. So, Johnson took our brush in elevator sample to persuade the customer, who was going to transfer the order, to continue to place the order. Seven days later, Johnson called to thank us. "I haven't had a complaint since I started using your brush in elevator. At the same time, because of the small frequency of replacement, but also for his great cost savings. AOQUN has now become the only designated safety elevator brush supplier in his company.
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A VIC from Shanghai called. "I want to buy a brush in elevator. Can you produce it according to our samples?" Well, then our AOQUN asked VIC to send samples to us for reference. I will contact you if have any questions.” After receiving the sample, the next day, our company took the sample from VIC and compared it with our bulk order, and compiled a report for him. VIC's brush in elevator samples are too rough to handle, and the edge of both end is too sharp, which can cause scratches if accidentally. The sample at both ends of our sample is very flat, even if it is touched by hand, it is very smooth. VIC was very surprised by our report, and very happy to say, "It is the details that determine the success or failure. Your company has handled these small details so delicately. And your company's mass products are better than my samples. Such a company, what else do I have to worry about placing an order for your company?" then VIC gave us 10 sets order of elevator brush in elevator. At present, VIC has received the bulk of our brush in elevator. I am very satisfied with the your AOQUN’s quality and service. VIC have signed an annual contract with AOQUN.
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Recommended by our customer, Mr. Yu contacted with Manager Wang of AOQUN. He revealed that the elevator door seals in their supermarket has a poor sealing effect. Because of the sparse bristles, the apron board can be even seen, which caused some tiny things, like shoelace, skirt tail, sands, entering into the elevator. That led to the malfunction of the elevator, and even accident. For this reason, I was complained by my customers frequently. To avoid safety problem and win his customer’s satisfaction, he urgently needed to solve this problem. Manager Wang knew Mr. Yu’s problem and his product application well. According to his existing elevator door seals dimensions, he made a few adjustments: firstly, to increase the elevator door seals thickness, Wang suggested to enlarge the brush base. In addition, Wang advised there should be one more row of elevator door seals to increase the sealing effect. At the same time, the material is replaced by nylon (better flexibility). We sent him the samples for testing in 2 days. After 5 days, he sent us a PO of 5000 meters. After trying using AOQUN elevator door seals, Mr. Yu called us happily: “why don’t I select AOQUN earlier. Since then, no safety accident happens. His concern was settled finally. Now, I will replace all the elevator door seals with AOQUN brand, and introduce you to my friends.”
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