020-84858360
020-84858360
In February, I received an email from John in South America. Before receiving the test tube brushes ordered from another supplier, the packaging was not suitable, the carton was damaged. The test tube brushes inside were directly wet, and the stains were everywhere. They were directly returned by the customer. Our sales customer service Mary responded in a minute after receiving the customer email, and learned the picture of the previous test tube brushes packaging. It turned out that the goods were shipped to South America. The carton was not palletized, and each carton was overfilled. There were no reminders such as anti-wetting. There was no wrapping film on the carton. Mary sent us the export goods packaging to John. John was very satisfied with our packaging. First of all, we controlled the number of boxes-using a plastic pallet that can enter the truck on all sides-placing the goods on the pallet-wrapping with a wrapping film-and using packaging rope Fixed-Reminder signs such as anti-wet. John stated that he didn't need samples and ordered a large order directly from us. After 50 days, John received a large shipment of test tube brushes. He was very satisfied with our packaging.
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Jeff from the United States saw our products on Alibaba. He was very interested, so he sent us an inquiry and wanted to consult the long-handled test tube brush kit. He said customers complained to them that the handle of the test tube brush kit was too short to control and difficult to clean. We asked Jeff about the size of the test tube brush kit they had previously purchased, and we suggested that they could lengthen the stainless-steel handle or attach a handle. The price of installing the handle will be more expensive than the lengthened stainless steel because of the increased cost, but the control and feel of the handle are relatively better than stainless steel. Jeff wanted to compare the difference between the two long-handled test tube brush kits, so we proofed the two long-handled test tube brush kits. Two weeks later, Jeff received the two long-handled test tube brush kits we sent in the past. After comparison, Jeff reported that he prefers the test tube brush kit with a wooden handle, because it feels better and is suitable for them. After a week of negotiations, we finalized the cooperation with Jeff and customized 5,000 test tube brush kits for them with wooden handles.
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I received John’s email from the United States: “before I received the 1/4 test tube brush purchased from other places. The bristles actually do not have antibacterial function. Other suppliers cannot provide the 1/4 test tube brush with antibacterial function.” With a lot of customer complaints and fewer orders, John asked if we could fix it. Our gold sales customer service Mary responded promptly after receiving John's email. At the same time, she took a screenshot of the antibacterial function certificate we passed the third party test and promised that we would use nylon with 1/4 test tube brush. The antibacterial function guarantees the same quality of samples and large goods. We also told John that the largest customer in the US medical industry is also buying a 1/4 test tube brush with antibacterial function from us. John is very satisfied with Mary's professional response, and paid a sample customization fee of usd90. 3 days later we will send 1/4 test tube brush with antibacterial function. Three days later John received a sample of the antibacterial function 1/4 test tube brush, and was very satisfied, and placed an order for 20,000 pieces.
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In March, I received an email from Jim of Australia who had previously purchased test tube brush set from other places. Later I learned that the factory has been closed and can no longer be produced. Now Jim urgently needs to order 50,000 test tube brush sets and ask us if Aoqun passed the EIA. Our gold sales customer service Mary responded promptly one minute after receiving the customer email, and told Jim that we are still operating normally, and sent Jim a screenshot of the EIA qualification certificate we obtained. He sent us the drawing of the test tube brush set, Jim also needs 20 test tube brush sets for testing at the same time, and we will send samples after 3 days. Two days later Jim received the test tube brush set sample and was very satisfied with the quality. He gave us 50,000 orders that day, and we did not cause problems for customers due to the EIA and delivered on time.
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Mr. Li is the owner of a small commodity trading company and often helps foreign customers purchase products. The soft test tube brush purchased for foreign customers in the past six months are very bad. After using the products for a period of time, the entire brush will show severe forked filaments and cannot be used again. The customer is very dissatisfied. After searching, Mr. Li found Mr. Li from Aoqun Brush. After hearing about Mr. Li ’s confusion, Mr. Li immediately told Mr. Li: “Aoqun ’s soft test tube brush are made of pure nylon, with a rebound rate of 99.9%. 1 million times of high-speed friction, no deformation, no filament loss; good aging resistance, no bending, can maintain good performance in different environments, and the soft test tube brush produced by Aoqun has good pulling force, and the pulling force of every 5 filaments is all ＞ 3Kg or more, greatly reducing the frequency of frequent replacement by customers, and effectively saving costs for customers. "Then Mr. Li took the initiative to provide samples to Mr. Li. Ten days later, Mr. Li called Mr. Li and said, "The soft test tube brush sample provided by your company has been confirmed by customer tests. Through the use of experiments, the elasticity is indeed very good. There is no bending or filament loss. Prove that the quality is really guaranteed. "On the same day, Mr. Li placed an order for 3000 soft test tube brushes.
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Some time ago, Mr. Alxe from France found Aoqun through Google. He said that they were a large distributor of laboratory equipment in France. They are now purchasing large quantities of test tube brush 20mm for test tubes. They complained that due to the semi-circular structure of the bottom of the test tube, the conventional test tube brush 20mm previously purchased did not clean the test tube well, which caused the test tube brush 20mm to be sold out, greatly increased their sales costs. He hopes that Aoqun can customize a test tube brush 20mm for cleaning the bottom tube of the semi-circular structure. Our gold customer Roger first learned the size of their test tubes, and then told Alxe that Aoqun is a large manufacturer with 11 years of high-quality large-scale brush production. To develop solutions to meet customer application requirements and usage needs. According to the test tube size provided by Alxe, Aoqun customized a test tube brush of suitable size for him 20mm. Because the design of the test tube brush 20mm is also semi-circular, it can well adapt to the shape of the bottom of the test tube, and the cotton and nylon can thoroughly clean the inner wall of the test tube and each corner. Alxe was very happy after hearing this, accepted the size and cotton head design we recommended for him, and placed 1,000 orders. After 15 days, we sent 1000 test tube brushes 20mm to Alxe. One month after he received the brush, he found us again. He said that the sales volume of this test tube brush 20mm was 3 times higher than the previous test tube brush 20mm. This time he decided to return 30,000.
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