020-84858360
020-84858360
Mr. Zhu from Guangzhou is a purchasing manager of an escalator manufacturer. Recently, he is looking for an escalator safety brush with good flame-retardant effect for escalator deflector. Because the flame-retardant effect of the brush provided by the previous manufacturer is very poor, and has no flame-retardant documents. So, he wants to find an escalator safety brush manufacturer to support the escalator safety brush with flame retardant effect. Introduced by his friend, Mr. Zhu found AOQUN. After knowing Zhu’s requirements, the salesman of AOQUN firstly sent him flame retardant escalator safety brush sample as per his specific requirements, and told him the brush production experience of AOQUN is more than 11 years, carry out incoming inspection, process inspection and final inspection strictly according to ISO9001-2015 quality systems, to control the quality of the product. Products that do not meet customers' drawing requirements and performance requirements shall never be sent to customers. In addition, the flame-retardant escalator safety brush by AOQUN have all passed the inspection and certification of professional third-party organizations, got the certificate such as ROHS, SVHC tested by SGS. And meet the requirements of the new national standard Ul94-V0 (flame retardant standard) for escalator safety brush. Finally, in order to avoid wrong test method, AOQUN also specially sent the flame-retardant test video to customers to do the right test. Three days later, AOQUN received the feedback from Mr. Zhu that the flame-retardant escalator safety brush provided by AOQUN company had pass the test and had a very good flame-retardant performance. With the cooperation of AOQUN, Mr. Zhu got more orders from old customers.
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On Oct 9th, an old customer Mr. Huang went to AOQUN with his friend Ms. Xie. The reason is Ms. Xie found a serious problem of bristle falling with the escalator safety brush she bought from some factories, which brought her many customer complaint. This really troubles her. After knowing Ms. Xie’s trouble, Salesman Mr. Wang showed them around the reception room and personally tested the escalator safety brush tension in front of them. The result showed that the tension of AOQUN escalator safety brush are all over 10kg. Ms. Xie was quite amazed at that and said:” how powerful is your escalator safety brush.” Then, Wang took them into our workshop and presented the test report (no bristles fall or damage under 1million times of friction) that our products comply with. She was happy with this report and immediately placed an order of 300 meters. Till to now, Ms. Xie has already mounted AOQUN escalator safety brush for all her escalators. When she revisited us, she said:” I AM lucky to meet Mr. Chen who recommended AOQUN to me. The problem never occurs any more. If I need to buy the escalator safety brush in the future, I will definitely come back to AOQUN.”
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Recently, Mr. Gong who works on escalator maintenance, is looking for escalator apron brush. No long ago, he had a project of installing brushes for old escalators. But his owner found the escalator apron brush does not comply with escalator apron brush standard, and required him to replace all the brushes within one week; otherwise, he shall be responsible for the loss. That mean Mr. Gong needed to find another supplier who can offer the brush complying with international safety standard. Mr. Gong heard that AOQUN is professional in manufacturing escalator apron brush and cooperates with many large companies. He contacted with us via AOQUN ‘s website. When knowing Mr. Gong’s situation, AOQUN proposed a solution for him right away and offer him the escalator apron brush approved by international safety brush standard for his assembly test. After knowing the D08 single row escalator brush is suitable, our people arranged production for him at their overtime. It only took 2 days to supply the whole order brush to him, so he can finish his task in time. A week after the project is completed, Mr. Gong called us: “Thanks to your cooperation, we can offer our owner the right products and avoid extra loss for any delay. Your quality and delivery are quite satisfying to me. I will recontact with you when need more escalator apron brushes.”
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Some time ago, the owner of a large shopping mall in Guangzhou, Miss Chen, was very upset, because their escalator apron brush problem has been existing for a long time, Miss Chen worried about this problem. The reason is that escalator apron brush often loses its filament, which is not only a safety hazard, but also a mechanical failure caused by the filament falling in the escalator. After changing suppliers, a similar situation still occurs, and the after-sales problem would not be solved at all. After many inquiries, she learned that our AOQUN is an expert in the field of escalator apron brush, and personally visited the factory to learn about it. After carefully understanding Miss Chen's confusion and requirements, we took the initiative to show Miss Chen around our workshop. Miss. Chen randomly selected an escalator apron brush on the production line and tested it with a tension meter. She was surprised to find that the tension was as high as 7kg. We also showed Miss Chen the test report of brush rubbing back and forth for 1 million times without filament shedding. We received an order for 20 elevators from Miss Chen's store after four days. After the successful installation Miss Chen specially called to thank: “since purchasing your AOQUN’s escalator apron brush, no any filament falling out, even pull the brush by hand, AOQUN is really trustworthy”!
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On Wednesday, November 2011, Romanian Brian wrote to us and attached the pictures of their currently-used escalator skirt brush. He found a quite serious problem that is over 60 percent bristles of the escalator skirt brushes had faded, just like a coral snake. Brian told us, “for the color fading problem, their customers have complained his escalator skirt brushes. I am afraid if the problem is not settled, our reputation will get worse.” Based on his reflection, our customer service Anna made a specific explanation for that. The main reason for the color fading problem of the escalator skirt brush is the impurity of bristles. There are possibly some materials that easily faded in the bristles. However, all the materials for escalator skirt brushes are 100% pure. This has been approved by lots of customers over years. All customers who have ever purchased product in AOQUN claim that our product never fade its colors from installation. At that day, we immediately let Brian check our samples first. About five days after he received our samples, he confirmed the quantity of the bulk order with us. On May 2018, we received Brian’s thanks letter. He said:” Thanks to AOQUN, now there is Zero complain for our escalator skirt brush. Later, I will introduce more customers to you.”
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“Why do these escalator skirt brushes deform so quickly? The owner of the mall complained to me! I really regret not buying a brush with AOQUN!” Alexander are from Russia called me with a not fluent English, and ask for help from us! Alexander inquired the escalator skirt brush was in March. At that time, I learned that it was used in a shopping mall with a particularly large flow of people, and added a brush to the old escalator. Therefore, we especially recommend an escalator skirt brush, because AOQUN nylon brush is the purest PA6 nylon, the resilience is particularly good, the filament is durable and not easy to deform. But in the end Alexander was attracted by the low price of another brush manufacturer, did not buy this escalator skirt brush with us. Half a year later, I received his call. To solve urgency of our customers is the responsibility of AOQUN! According to experience, the escalator skirt brush is so easily deformed that it may be recycled or inferior. It is recommended that Alexander replace the brush immediately. This time he did not hesitate to buy the order immediately, and let us guarantee the quality. We have provided Alexander with a material certificate for nylon and promised that we are using 100% pure nylon, which meets various ROHS and SVHC environmental requirements. We also told him that AOQUN escalator skirt brush, many old customers feedback is still very good for two or three years. "With one to three", you can use it with confidence! Alexander received the goods and replaced the original inferior escalator skirt brush. He said: "Your brush is much better in appearance than the original one. After the filament is bended, it can rebound quickly, and it is not deformed at present. "A month later, his 50 new escalator orders were also directly sent to us.
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