020-84858360
020-84858360
A customer said that he recently received complaints from customers that the flexible endoscope cleaning brushes didn’t have a good cleaning performance and scratched the endoscope, result in the cargo returned and he lost a lot of money. The customer sent the drawings of the endoscope to us. AOQUN immediately discussed and offer 4 solutions. Finally, AOQUN made four flexible endoscope cleaning brushes with different head process according to The customer's drawings. After testing for many times, AOQUN found that the flexible endoscope cleaning brushes with twined coil process had excellent cleaning performance and not scratched the endoscope. Finally, AOQUN sent this flexible endoscope cleaning brushes sample to The customer. After 7 days, AOQUN received a call from The customer：The flexible endoscope cleaning brushes samples AOQUN sent were excellent and the market feedback was very good. He didn’t receive a customer complaint any more. The customer eventually purchased 8,000 units from us.
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A customer said that the profile endoscope cleaning brushes he bought before didn’t have a good cleaning performance at the bottom of endoscope, there was always a residue in it. This problem confused him for a long time and he asked us if AOQUN can help him to solve this problem. Through the product drawings, AOQUN know that his profile endoscope cleaning brushes is made of plastic. AOQUN suggested the nylon bristle with food grade and learned that the previous profile endoscope cleaning brushes is fan-shaped process of its brush head, results in a bad cleaning performance. AOQUN made some samples according to the drawings, and finally got the best solution to make twined coil process for the brush head. After sending out for a week, the said that AOQUN’s endoscope brush is very suitable, completely solving the problem that the previous endoscope brush had. The feedback to the market was very good and it had been favored by many consumers. In addition, the customer also said that it was his first time to see a twined coil endoscope brush and it looks good.
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A customer said that he wanted to buy a batch of pull through endoscope cleaning brushes, but the package was too much cost for transport because it has a big volume. He asked AOQUN if we could solve this problem. AOQUN have known many customers who have such problems, and have a way to solve this problem. AOQUN adopted a method of compressing the package for pull through endoscope cleaning brush. AOQUN would put the pull through endoscope cleaning brush into the plastic bag and then put the bags into the carton and pack it, so the available space is greatly increased. It is worth mentioning that many pull through endoscope cleaning brushes use PA material and the recovery is not good. After transporting to the customer, the PA will recover well. However, AOQUN pull through endoscope cleaning brush is made of new PA material. So AOQUN pull through endoscope cleaning brush is heat resistance, low temperature strength and easy to recover. The skeleton of brush is made of 304 stainless-steel, not easy to rust, so the quality of the product is also unquestionable. The customer said that our packaging solution is very interesting and looking forward to it. After receiving the Pull through endoscope cleaning brush, the customer said that the packaging is very good and the recovery of PA is also good. It saves transportation space and costs.
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The customer wants to purchase a Reusable endoscope cleaning brush. The reusable endoscope cleaning brush from other suppliers were received hundreds of customer complaints, the filament was pulled out during use. The customer asked AOQUN if there is any way to solve it. After communicating with The customer, AOQUN feel it is necessary to bring their Reusable endoscope cleaning brush to visit The customer! AOQUN told The customer, on the one hand, AOQUN use 304 springs for the spring brush to prevent rust; the high-quality brand-new nylon is very wear-resistant and no filament dropping. The soft nylon will not scratch the inner of the endoscope and clean it perfectly. On the other hand, AOQUN will do tensile test of Reusable endoscope cleaning brush before shipping: press and hold the brush, to pull and rotate the brush head. If the brush head does not fall off during the test, it passes the test. Two months later, AOQUN received a call from The customer, said that since he sold our Reusable endoscope cleaning brush, he has not received any complaint. Sales volume has increased, and his customer love his brand! He promised he will be our long-term partner.
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Because the lead time of previous supplier can’t meet the customer’s requirement, 20,000 sterile endoscope brush were produced in 30 days and delay for 10 days. As a result, The customer paid an additional fee for delay in delivery and the order volume was also decreasing. The customer needed to find a large medical tube manufacturer because it needed to produce 80,000 sterile endoscope brush within 35 days. The customer was worried about the lead time delay due to insufficient capacity after seeing the situation of the supplier. After learning about The customer's demands and the specifications of the products, AOQUN gold sales engineers held an internal meeting to ensure we had sufficient raw materials and ensure that 3 machines would produce for The customer every day, then AOQUN would only take 30 days, which was shorter than the customer expected. In the last 5 days, AOQUN took pictures of the factory and workshops to The customer. The customer was very satisfied and agreed to visit. After 10 days, AOQUN took The customer to visit the workshop and showed our production capacity. The customer said: "You are the big sterile endoscope brush manufacturer I am looking for. The order of 80,000 sterile endoscope brush will place to your company." The customer paid the deposit in the same day and paid the payment after returning USA.
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Some customer want to purchase a batch of sterile endoscope brushes with different specification. However, due to the large size and specifications, they can not find a suitable manufacturer. AOQUN can make the sterile endoscope brushes by providing the picture and drawings of the endoscope and the application. AOQUN listed the required size of the sterile endoscope brushes, their technical department colleagues made samples according to the drawings. They also used a key ring to tie the 10 samples. The customer told AOQUN that the the sterile endoscope brushes are perfect, the size is also suitable and it is very convenient to clean.
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