020-84858360
020-84858360
Scott from Germany sent an email said the medical instrument cleaning brush that was ordered from elsewhere was scratched in the inner of the medical instrument, which brought a very bad experience to the customer, which led to a decrease in the order quantity. He wanted to change the medical instrument cleaning brush to be a cotton head and asked us whether the cotton medical instrument cleaning brush is work? Our gold sales customer, Mary, responded promptly within 1 minute after receiving Scott email, and learned that the brush head that purchased from another supplier was covered with plastic tip. It should not be scratched, but because of the diameter of the medical instrument ordered by Scott became larger, the area to be cleaned is relatively large. If the brush head was scrubbed back and forth, it would scratch the inner wall of the medical instrument. Therefore, it was recommended to use a cotton medical instrument cleaning brush to clean the medical instrument without scratching the inner of the medical instrument. Scott was very pleased and asked us to arrange a sample. We prepared the sample for Scott and sent it within 3 days. Five days later, Scott received a sample of the medical instrument cleaning brush. It was found that the cleaning effect was very good and the inner of the medical instrument was not scratched. Scott was very satisfied and placed the first batch order of 10,000 pieces.
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Mr. Grand from Iceland contacted us through Alibaba and said they needed to find good quality and soft medical instrument cleaning brush. The brushes they had purchased from other manufacturers not only broke easily, but also crack their medical instruments, which caused them a great loss. Therefore, he hopes that we can provide him with a good quality medical instrument cleaning brush and send him samples. We got to know the diameter of Mr. Grand's medical instrument cleaning brush was much larger than that of the medical instrument they were going to clean. Moreover, when they used the brush to clean the medical instrument, they did not flush the residual liquid in the medical instrument first, which led to many of the bristles being corroded. We explained to Mr. Grand: "the diameter of the medical instrument should match the size of the brush. If it is too large, it will easily crack the medical instrument. Therefore, we should not go for convenience. In case of acid, alkali or corrosive drugs, the medical instrument should be diluted or rinsed before using the brush, and then rinse the inside and outside of the medical instrument with clean water. We have sent a suitable sample to Mr. Grand according to the medical instrument diameter provided by him. A week after receiving our sample, Mr. Grand called us and said, "your brushes are very good. Thank you for telling us the correct way to use the medical instrument cleaning brush. I didn't know that our previous usage was always wrong. Thank you. Because of your specialty, we have decided to place an order for 3000pcs brushes with you.”
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Many people think that the medical instrument cleaning brushes can be bought casually. In fact, for scientific medical instruments, you should be more careful when choosing brushes. Mr. Chris of Canada told us when they purchased the test medical instrument cleaning brushes, the quality of the brushes was not good, which caused their experiments to fail and wasted their resources and time. Quality control is very important for brush, because a good test medical instrument cleaning brushes should be no filament loosened, not scratching the inner of tube. The test medical instrument cleaning brushes of AOQUN is customized for the medical instrument of scientific experiment. It is made of pure nylon bristle and high-quality stainless steel. The bristle is soft and has good tensile performance, clean the tube perfectly and the stainless steel tight the bristle well and no filament lost. Besides, the size is all customized according to customer needs. Since Mr. Chris purchased the test medical instrument cleaning brushes from us, the experimental failure due to the brush did not appear at all, greatly reducing their resource waste and time cost. Mr. Chris even recommended our products to other laboratories in their country.
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In August, I received an email from Kyle of Australia saying that the brush he bought from other suppliers were not cut well. The no uniform filament on the brush not only affects the appearance, but also affects the use, resulting in fewer orders for old customers. He asked if we can provide cut well medical instrument cleaning brushes? Our gold sales customer service Mary replied within 1 minute of receiving the Kyle's mail, and learned from Kyle that the original brush diameter is 6mm and the nylon wire diameter is 0.10mm. We told Kyle that because the brush diameter and the bristles were very small, the brush must first be dry, avoiding the longer filaments hidden in the medical instrument cleaning brushes while cutting, and keep the sharpness of the flying knife, finally there should be a full inspection to control each process, so that the medical instrument cleaning brushes would be cut well. Kyle was very satisfied with our professional explanation and paid a sample fee of usd100 for us to provide samples. After 3 days we sent the samples to Kyle. Kyle was very satisfied after receiving the medical instrument cleaning brushes. Each one was cut well. There was no uniform filament of the medical instrument cleaning brushes. On the same day, he gave us 20,000pcs purchase contracts and the full payment.
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Mr. Ryan from Argentina sent us an inquiry, and along with a picture of the medical stainless cleaning brush, he said: "he saw a brush when he went to the UK before. this brush was so beautiful and very nice. Mr. Ryan asked us if we would make same brush for him? After seeing the picture sent by Mr. Ryan, we found that this medical stainless cleaning brush was customized for our British customers, because the logo on the wooden handle of the brush was specially customized. We told Mr. Ryan that this type of medical stainless cleaning brush was produced by our company, and asked about the size and special requirements he needed. Then we customized the same medical stainless cleaning brush for him according to the information and requirements he provided. Five days later, Mr. Ryan received the sample we sent to him and said, "this is indeed the brush I saw in England. I thought you were lying to me, but I was so lucky to find this British medical stainless cleaning brush manufacturer. I hope you can customize such 5000 pieces medical stainless cleaning brush for me, thank you.
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Miss Li from Foshan found us by a friend. Miss Li wanted to buy nylon medical stainless cleaning brushes. She said she purchased one is made of nylon material previously, but it was easy to scratch the medical instrument after using, and it does not good elasticity and strong restoring force. Miss Li was also upset and asked if there was any good way to solve the problem. We told Miss Li that we certainly had a way to solve the problem. In addition, we also told Miss Li that our nylon material would never appear the situation she used before. Our nylon material, with excellent wear resistance, can be used in any environment for a long time. The most important thing is that our nylon materials are tested by SVHC and meet the technical standards of ROHS. At the same time, we also sent the nylon test report to Miss Li and Miss Li agreed. Later, Miss Li sent us the pictures and specifications of the products. We found that is a commonly used specification of medical stainless cleaning brush. Seven days later, we successfully made the sample according to requirements and sent the nylon medical stainless cleaning brush to Miss Li. Half a month later, we received an E-mail from Miss Li. She said the quality of this nylon medical stainless cleaning brushes were very good. Not only clean in place, but also will not scrap medical instrument; Miss Li said that the sample was very worthwhile and solved her worries completely. At the same time, she said the feedback is good, received a lot of customers’ order. She will purchase 5000 pieces at first, and will continue to make orders in the future, and she will also introduce customers to us.
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